Terms of Service

Effective November 9, 2026.

1. The agreement

These Terms of Service ("Terms") are an agreement between you and Aero Rankings, together with any business entity that later operates Aero Rankings and to which these Terms are assigned ("Aero Rankings", "we", "us"). They cover aerorankings.com, our dashboard and portal, our tools, and the services we provide (together, the "Service"). Our Privacy Policy explains how we handle personal information.

By using the Service, signing up, submitting an inquiry, or accepting a proposal or invoice that refers to these Terms, you agree to them. If you're accepting for a business, you confirm you have authority to bind it, and "you" means that business. The Service is for businesses and people at least 18 years old. If a signed proposal or order with us conflicts with these Terms, the signed document controls for that conflict.

2. Our services

We provide marketing services to businesses, which may include social media posts, advertising management, search and AI-visibility work, website pages, Google Business Profile and listings work, review requests, outreach, reports and related software tools. What we do each month for you is what we describe on our site or agree with you in writing. We decide how to perform the work, and we may change, add or remove features and tools as long as the core service you pay for continues.

Where you give us access to your accounts (for example Google, Meta, ad platforms or your website), you authorize us to act in those accounts to do the work, including publishing posts, adjusting ads and budgets within limits you set, and replying to reviews. You can withdraw access at any time.

3. No guaranteed results

Search rankings, AI answers, map placement, ad performance, reviews, traffic, leads and sales depend on things we don't control, including Google, Meta, AI providers, competitors, your market, your website and your business itself. We do not guarantee any particular ranking, placement, mention in an AI answer, number of leads, return on ad spend, or other result. Examples, estimates, case studies and reports describe past or expected outcomes; they are not promises.

Advertising runs on other companies' platforms

Ads we manage run on platforms owned by other companies, such as Meta (Facebook and Instagram), Google and others. Those companies, not us, decide who sees an ad, when, how often and at what price, and they can approve, reject, limit or remove ads, pages and accounts at any time. You understand and agree that:

• No lead, sale or customer is ever guaranteed. We never promise a specific number of leads, calls, sales, customers, clicks, views or any return on ad spend, and nothing we say in sales conversations, proposals, reports or estimates changes that.
• We aren't responsible, and you won't hold us responsible, for anything a platform does or fails to do. That includes its delivery, pricing, algorithm or policy changes, ad rejections, account restrictions or bans, outages, reporting or tracking errors, invalid or fraudulent clicks, and charges it makes to you.
• Ad spend is your money paid to the platform. It is spent once the platform delivers the ads, whatever the results, and we never refund it or owe it back.
• To the fullest extent the law allows, you release us from claims based on advertising results or platform conduct. Your only remedies relating to results are the zero-results refund in section 6 and cancelling the Service.

4. AI-generated content

Parts of the Service use artificial intelligence to write and analyze content, such as posts, pages, ad copy, outreach emails, review replies, review summaries, audits and reports. AI output can be wrong, incomplete, out of date or similar to content created for others. You're responsible for reviewing material before you rely on it or publish it outside the Service, and for telling us promptly about anything inaccurate. We aren't liable for decisions you make based on AI output or for errors you didn't report to us.

5. Your responsibilities

• Give us accurate, complete business information and keep it up to date, including hours, address, services, prices and claims about your business.
• Own or have permission to use everything you give us (logos, photos, text, customer lists, trademarks), and make sure our use of it as you direct doesn't infringe anyone's rights.
• Make sure your offers, claims and industry rules (for example licensing, health or financial advertising rules) are lawful. We aren't your legal or compliance advisor.
• If you install our site script, or send customer contacts to us for review requests, campaigns or loyalty programs, you're responsible for having a lawful basis and any consent needed, and for a privacy notice on your website that covers our tools.
• Keep your logins secure. You're responsible for activity under your accounts, and you must tell us promptly about unauthorized use.
• Approve or reject changes we propose when we ask, and respond within a reasonable time. Delays on your side can delay results.

6. Fees, ad spend and billing

• Monthly fee. The self-serve software subscription is $40 per month, billed in advance and cancellable from your portal. Large-agency custom work is $2,999 per month under a written proposal that defines its scope. Fees are subject to the refund terms below and aren't otherwise tied to results.
• Ad spend. Advertising budgets are paid by you to the ad platforms (such as Google and Meta), on top of our fee, through your own payment method on those platforms unless we agree otherwise in writing. Ad platforms bill you directly under their own terms, and we're not responsible for their charges, invalid clicks or policy decisions.
• Payment. Payments are processed by our payment providers. You authorize us to charge your payment method each month until you cancel. Prices don't include taxes, which you pay where they apply.
• Late payment. If a payment fails or is late, we may pause the work, pause ads we manage and suspend access until it's paid. Amounts past due may carry the maximum late charge the law allows, and you're responsible for reasonable costs of collecting them.
• Price changes. We may change our fees by giving at least 30 days' notice. The new price applies from your next billing month after the notice period.
• Zero-results refund. If, in a billing month, our work brought your business no results at all, we refund our fee for that month. "No results" means our records for that month show not a single page view, lead or customer from our work: no visits to pages we built or promote, no clicks or views on ads, posts or listings we manage, and no inquiries, calls, messages, bookings or sales from them. If even one view, lead or customer is recorded, the month isn't refundable. Our measurement comes from our site script, our reports and the ad, social and Google dashboards, and it decides the question. To claim, email us within 30 days after the month ends. This refund doesn't apply when you didn't give us the access, approvals or information the work needed, when you removed our tracking or changed our work without telling us, or when we suspended the Service because you broke these Terms. It covers only our fee, never ad spend paid to the platforms, and it's your only remedy for a lack of results.
• No other refunds. Apart from the zero-results refund, fees already paid aren't refunded, including for partial months and when you cancel, except where the law requires otherwise.
• Chargebacks. Please contact us before disputing a charge with your bank. An unfounded chargeback is a breach of these Terms.

7. Cancelling and ending service

The Service is month to month, with no long-term contract. You can cancel at any time by emailing us or, where available, from your portal. Cancellation takes effect at the end of the billing month you've paid for, and work continues until then.

We may suspend or end the Service, with or without notice, if you don't pay, break these Terms, use the Service unlawfully or in a way that risks harm to us, our other clients or third parties, or if a platform we depend on requires it. We may also end the Service for any reason with 30 days' notice.

When the Service ends, we stop our work and our access to your accounts, and you remain responsible for fees owed for the period before it ended. On request within 30 days, we'll give you the content we created for you that you've paid for. Our tools, pages hosted on our systems and our software stop working for you. Sections that by their nature should survive (including fees owed, ownership, disclaimers, limitation of liability, indemnity and disputes) survive.

8. Acceptable use

You may not use the Service to: break the law or anyone's rights; send spam or messages without the consent the law requires; post false, deceptive or defamatory content, including fake reviews or reviews you paid for; promote illegal or high-risk products; break the rules of Google, Meta or any other platform; upload malware; probe, scrape, overload or bypass the security of our systems; resell the Service without our written permission; or copy our software to build a competing product.

9. Ownership and licences

• Yours. You keep ownership of your content, trademarks and data. You give us a non-exclusive licence to use, copy, adapt and publish them as needed to provide the Service. You also let us name your business as a client, with your logo, unless you tell us not to.
• Work we create for you. Once you've paid for it, you may use the posts, ad copy and page content we create for your business. We may reuse general know-how, templates, prompts and non-identifying techniques for other clients.
• Ours. We own the Service, our software, site, dashboard, scripts, report formats, methods and everything we develop that isn't your content. Nothing in these Terms transfers it to you.
• Feedback. If you send ideas or suggestions, we may use them without any obligation to you.
• Data. We may use data from the Service in aggregated, de-identified form to run and improve our services.

10. Third-party services

The Service depends on and connects to third-party services, including Google, Meta, ad platforms, AI providers, payment processors and hosting providers. Your use of them is governed by their own terms and policies, and they may change, limit, suspend or reject accounts, ads, listings, reviews or content at any time. We aren't responsible for third-party services, their outages or their decisions, or for changes to them that affect the Service.

11. Disclaimer of warranties

The Service, all content, reports and AI output are provided "as is" and "as available". To the fullest extent the law allows, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, title, non-infringement, accuracy, and that the Service will be uninterrupted, secure or error-free. Some places don't allow these exclusions, so some of them may not apply to you.

12. Limitation of liability

To the fullest extent the law allows: (a) neither we nor our owners, employees, contractors or providers are liable for any indirect, incidental, special, consequential, exemplary or punitive damages, or for lost profits, revenue, business, goodwill, data, rankings or advertising spend, even if told they were possible; and (b) our total liability for all claims relating to the Service or these Terms is limited to the fees you actually paid us for the Service in the 3 months before the event giving rise to the claim.

These limits apply whatever the legal theory (contract, tort including negligence, or anything else), and they're part of the basis of our pricing. They don't limit liability that can't be limited by law, such as for fraud.

13. Indemnity

You will defend, indemnify and hold harmless Aero Rankings and our owners, employees and contractors from any claims, losses, damages, fines and costs (including reasonable attorneys' fees) arising from: your content, products, services or business; information or instructions you gave us; your breach of these Terms or of law; your use of customer contact data; or a dispute between you and a third party, such as a customer, competitor or platform.

14. Disputes and arbitration

Talk to us first. Before filing a claim, email us a description of the dispute, and we'll both try in good faith to resolve it within 30 days.

Binding arbitration. Any dispute that isn't resolved will be settled by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, before one arbitrator, in Sumner County, Tennessee, or by video where the rules allow. Judgment on the award may be entered in any competent court. Either party may instead bring an individual claim in small claims court if it qualifies, and either party may ask a court for an injunction to protect intellectual property or confidential information.

Class action waiver. Claims may be brought only individually, not as a plaintiff or class member in any class, collective or representative proceeding, and the arbitrator may not combine claims of more than one party. You and we both waive any right to a jury trial.

Time limit. Any claim must be brought within one year after it arises, or it is permanently barred, to the extent the law allows.

Governing law. These Terms are governed by the laws of the State of Tennessee and the Federal Arbitration Act, without regard to conflict-of-law rules. For any matter not subject to arbitration, the state courts located in Sumner County, Tennessee, and the United States District Court for the Middle District of Tennessee have exclusive jurisdiction, and both parties consent to them.

15. General terms

• Changes. We may update these Terms. We'll post the new version here with a new date and, for material changes, tell clients by email or in the dashboard at least 14 days before they apply. Continuing to use the Service after that means you accept them.
• Force majeure. We aren't liable for delays or failures caused by events beyond our reasonable control, including platform outages or policy changes, internet or power failures, natural disasters, government action, or provider failures.
• Independent contractors. We're independent contractors. These Terms don't create a partnership, employment, agency or joint venture.
• Non-solicitation. While we work together and for 12 months after, you won't directly hire or engage our staff or contractors who worked on your account without our written consent.
• Assignment. You may not transfer these Terms without our written consent. We may transfer them as part of a merger, acquisition or sale of assets.
• Severability and waiver. If a provision is found unenforceable, it's limited to the minimum extent needed and the rest stays in effect. Not enforcing a provision isn't a waiver of it.
• Notices. We may give notices by email to the address on your account or through the dashboard. You give notices to hello@aerorankings.com.
• Entire agreement. These Terms, the Privacy Policy and any signed proposal or order are the entire agreement between us about the Service and replace earlier discussions.

Contact

Aero Rankings. Email hello@aerorankings.com.